Return policy
At EMKA Australia, your satisfaction will always be our main priority. To fulfil this commitment, all our products are subject to a rigorous quality control process before leaving our warehouse.
We understand that sometimes returns are necessary, and we assure you that returns will be processed promptly and efficiently. Below are the points defining our return policy:
Can I return my purchase?
Yes. You can return your purchase within 30 days of the delivery date. The items must be unused, in their original packaging, and returned to EMKA Australia. To initiate and approve the return process, please contact us at info@emkagroup.au.
Who pays for the return shipping costs?
In the event the return is requested due to a change of mind or incorrect item ordered, you will be responsible for the return shipping costs. If the return is due to damage or an item's fault, we will cover the return shipping costs.
Can all items be returned?
Yes. All items sold by us are subject to the Return Policy and can be returned.
How will I receive my refund?
The refunds will be issued to the original form of payment made. If you have any further questions or need assistance, please don't hesitate to contact our customer support team. We're here to help!
Where can I find the latest Return Policy?
To accommodate our customer’s needs, our Return Policy may be subject to change. Any updates to the Return Policy will be posted on this page with an updated date noted.
Contact Us
If you have any further questions regarding our Return Policy, or need assistance please Contact Us. We're here to assist!
EMKA Australia Return Policy published on 15/04/2024.