We are an innovation leader in the field of waste management services. Out of concern for our customers and continuous improvement of our system, we have introduced a number of IT solutions.
Professionally prepared program, developed for our needs, fully systematizing customer service. Containst all customer data, including: contracts with customers, waste collection schedules, drivers' route schedules, records of waste quantities.
A solution intended for the end customer and for employees operating the service. It allows you to monitor and view your schedule, including ordering and canceling pickups, managing your finances, checking and paying invoices, and more.
To meet the expectations of our customers, the EMKA Mobile application was created. Our latest product streamlines everyday duties and minimizes administrative work, so customers have time to run their own business.
Our Chatbot and Voicebot are based on artificial intelligence (AI) algorithms. It is an excellent alternative to a telephone conversation with a consultant, which significantly speeds up the customer service process.
Based on a GPS system in each of the company's cars allow to monitor drivers work and change schedule of collection live. Thanks to GPS we can be sure of the performed drives and have the possibility of reporting them.
Customer Service team takes care of all our customers who need help. Thanks to our solution, each person attempting to contact us is placed in a queue to talk to an appropriate consultant.